Employee Stories

By training to become a Probation Officer…

There are many reasons why a career as a Probation Officer can be rewarding. We asked some of our current and former trainees what joining the service has helped them to achieve.

Venetia
Probation Officer
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… I’ve turned a life-long interest into a career

For Venetia, a career in the criminal justice system was always her end goal. But while her academic interests may have given her the grounding she needed to become a great trainee, it’s her people skills that have made her a great Probation Officer. Hear her story.

What makes a good Probation Officer?

“Someone who enjoys working with different people, who likes the idea of facilitating change and is able to build on their strength and character in terms of handling difficult situations.”

Tony
Current PQiP Learner
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… I’m helping to keep the public safe

The work we do in probation doesn’t just impact the lives of our service users. It plays a major role in protecting the public too. Tony began his training so he could help people, and he’s already seen the difference he’s able to make. Hear his story.

What makes a good Probation Officer?

 “As well as being analytical, understanding and a good people person, you do need to be able to do administrative work as well.”

Daniel
Probation Officer
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…I’ve built up professional experience

There are multiple directions you can develop your career in probation. Since joining us, Daniel has enjoyed a number of placements within the service – but as well as broadening his professional horizons, he found it developed his personal skills too. Hear his story.

What makes a good Probation Officer?

“You have to be completely non-judgemental. You need to remember that the people you’re working with may feel ashamed or embarrassed, so you must be sensitive to that.”

Kerry
Senior Probation Officer
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…I’ve found my ability to lead

One of the many benefits of working within the civil service is the potential for progression. Kerry began her probation career working in prisons, and since then she’s moved into a managerial position that allows her to develop new skills. Hear her story.

What makes a good Probation Officer?

“Being friendly and open. It’s important that we make service users feel comfortable, so being approachable and understanding the situations they’re in is really important.”

Nicola
Senior Probation Officer
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…I’ve created positive change

As any Probation Officer will tell you, no two days are ever the same. Since joining the service, change is something that Nicky has both encouraged and embraced – both for the people she works with, and for her own professional development. Hear her story.

What makes a good Probation Officer?

“You need empathy. It’s very different from sympathy – to be good at this job you have to be able to put yourself in the other person’s shoes and see it from their viewpoint. “

Roy
Probation Service Officer
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…I’ve discovered new opportunities

Working in probation can be challenging, but it’s also inspiring. Joining as a Probation Service Officer, Roy found his interest in people and the potential to help made him a great fit for the role. He’s since decided to apply to do the PQiP programme. Hear his story.

What makes a good Probation Officer?

“It’s important that you can set aside emotions when facing setbacks. Remember it's not personal. You need to be able to put that to one side and focus on how you can resolve problems.”

Daniel
Probation Officer
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…I’ve taken my skills in a new direction

Working in the National Probation Service, you take on many different roles. After finishing his studies, Daniel had originally intended to use his sociology degree to become a teacher. But he’s discovered a different way to apply his skills to help both colleagues and service users with a career in probation. Hear his story.

What makes a good Probation Officer?

“You need to be committed to personal and professional development. You’re always learning – whether it’s about yourself in your interactions, or in the research that impacts the way you work.”

Harvey
Probation Officer
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… I’m putting theory into practice

The training we provide gives you all the tools you need to be a great Probation Officer. Since completing his qualification, Harvey has seen how applying the things he learned has made a real difference to the service users he works with. Hear his story.

What makes a good Probation Officer?

“Team work is really important in this role. You get a lot of help and support from your team and they'll often help you out. It’s also good coming to work and always having someone to chat to.”

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