This website is run by TMP (UK) Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Some text over images in the hero area of some pages is difficult to read
  • Heading levels are skipped in 3rd-party cookie tool
  • Videos have no captions or transcripts
  • PDFs for Welsh audiences are not optimised for accessibility

How to request content in an accessible format

If you need information in a different format contact us at and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact contact giving details of the issue and any assistive technology you are using. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Ministry of Justice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

WCAG 1.3.2 Meaningful Sequence

PDFs for Welsh have a reading order that does not follow the intended order. This is currently being looked at.

Disproportionate burden

We believe that addressing the following issues now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment at the time of the next accessibility review, likely to be Summer 2021.

WCAG 1.2.2 Captions

Videos currently have no captions or transcripts. As new videos are created we will add alternative content for them. Existing videos will be reviewed at that time, though this is not yet planned for.

WCAG 1.3.2 Meaningful Sequence

The functionality allowing users to opt-in to cookies has one area with a skipped heading level. The impact to the user is small and the effort to get this changed is not deemed proportionate to act on.

WCAG 1.4.3 Text Contrast

Some text over images is difficult to read. The text here is large but depending upon the width of the window the image behind it sometimes makes a few characters difficult to make out. We feel that context will help a great deal in many cases to get the meaning of the text and that users who do find it too difficult will be able to zoom the screen to read it more legibly. These scenarios outweight the effort that a redesign would incur.

Content that’s not within the scope of the accessibility regulations

Embedded videos hosted on YouTube, Vimeo and other media players include non-accessible elements that are native to the video platform. For example, this means buttons to play videos are not descriptive enough for screen reader users as the context of the video is not clear. This fails WCAG 2.4.6 AA (Headings and Labels).

How we tested this website

This website was last tested on 1st October 2020. The test was carried out by TMP (UK) Ltd.

All pages on the site were tested.

This statement was prepared on 15th September 2020. It was last updated on 1st October 2020.